Return and Refunds
If you do not receive your order within five working days from the delivery date promised by the Reaching Out seller, please email us immediately at [email protected]. Or you will apply for a full refund on time (= on-time delivery date + 15 days).
If your item is significantly different from our product description or wrong Items sent, you can
A: Return it and get a full refund, or
B: Get a partial refund and keep the item. See the details in our return policy.
Replacement of damaged, lost or wrong items is also made at the discretion of Reaching Out Vietnam. We are not responsible for lost packages for which delivery confirmation is provided by the carrier.
For any other concerns, please visit our FAQ (Help Center) or feel free to email us. we are here to help.